Top Hotel Management Interview Questions
Hotel management refers to planning and organizing accommodation, catering and other hotel services. It is a branch of management which deals with administrating a business that provides lodging, meals and other services to the customers. It includes hotel administration, accounts, marketing, housekeeping, front office, food and beverage management, catering and maintenance.
An interview is a recruitment process in which a potential interviewer asks questions from a prospective candidate. Given below are some common interview questions that come up again and again during interviews for this post.
1. According to you what is a hotel management?
Well, according to me hotel management refers to specialized management techniques used in the hospitality sector. It includes hotel administration, accounts, marketing, housekeeping, front office, food and beverage management, catering and maintenance.
2. Please elaborate about the skills and qualifications that are required for this post?
Since a job in hotel management has much to do with keeping customers happy thus people who are at this post must hold outstanding communicational, organizational and interpersonal skills. They should be excellent in computer and must know different foreign languages. A good hotel management employee must be able to work successfully in team as well as individual work environment.
3. What is a dream job for you?
For me work surroundings and level of responsibility is most important. I would like to work in a fun, warm environment where individual works independently towards attaining team goals. I am not concerned about minor elements, such as dress codes, cubicles, and the level of formality.
4. If there is any angry and irate customers. How do you handle him or her?
Well, dealing with all types of customers is part of my job. I am a very chill and composed person so I am least effected by the negative feedback of customer. However, I make attempt to handle them carefully by managing their complaints. I usually say sorry for the mistake and inform them that I will do everything possible to correct it.
5. What is needed to get success in a hotel like this?
Well, I believe that determination, willingness to work hard and a hunger to excel in everything you do are some of the key characteristics required for this position. A successful employee would also need to handle pressure well, be a great communicator and an excellent team member.
I hope my article will help you in answering these questions confidently. Good luck in your journey of finding a decent job!